Privacy policy

Effective Date: 11 June 2026

1. Introduction

Vivaquip Pty Ltd T/As FastAid ("FastAid", "we", "us") is a wholesale supplier of first aid kits, medical consumables, workplace safety products, and related services. This Privacy Policy explains how we collect, use, disclose and protect personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

2. Types of Information We Collect

In the course of supplying and distributing first aid and safety products, we may collect:

  • Customer and business contact details (names, company names, job roles)
  • Email addresses and phone numbers
  • Delivery and billing addresses
  • Order history and transaction details
  • Payment details (processed securely via third-party providers)
  • Workplace information (e.g., site locations for delivery or service)
  • Website usage data (IP address, device, browser type)

We do not intentionally collect sensitive health information unless required for specific services and with consent.

3. How We Collect Information

We collect information when you:

  • Place wholesale or retail orders
  • Request quotes or product information
  • Set up trade accounts
  • Subscribe to updates or training information
  • Engage with workplace restocking or servicing
  • Visit our website (via cookies and analytics tools)

4. Purpose of Collection

We collect personal information to:

  • Supply and deliver first aid kits and associated products
  • Manage wholesale accounts and business relationships
  • Provide restocking, servicing, and compliance-related support
  • Process payments and deliveries
  • Provide customer support and respond to enquiries
  • Send product updates, safety alerts, or regulatory updates
  • Improve our products, logistics, and website performance
  • Meet workplace safety and legal obligations

5. Disclosure of Information

We may disclose personal information to:

  • Freight and logistics providers (for delivery of goods)
  • Payment processors (e.g., secure gateways)
  • IT, cloud hosting, and CRM providers
  • Workplace service contractors (where servicing is requested)
  • Professional advisers and regulators where required

6. Overseas Disclosure

Some third-party systems (e.g., cloud platforms, email providers) may store data overseas. We take reasonable steps to ensure overseas providers comply with Australian privacy standards.

7. Cookies and Website Tracking

Our website uses cookies and analytics tools (such as Google Analytics) to monitor traffic and improve usability. You may disable cookies through your browser.

8. Data Security

We implement reasonable safeguards to protect personal information, including secure systems, restricted access, and supplier confidentiality requirements.

9. Data Retention

We retain personal and transaction data as required for business operations, warranty support, and legal compliance, typically for up to 7 years unless longer retention is required.

10. Access and Correction

You may request access or correction of your personal information by contacting us. We will respond within a reasonable timeframe.

11. Complaints

If you believe we have breached privacy obligations, contact us using the details below. We will investigate and respond within 30 days. If unresolved, you may contact the Office of the Australian Information Commissioner (OAIC).

12. Direct Marketing

We may send product updates, promotions, or compliance information. You can opt out anytime via unsubscribe or by contacting us.

13. Updates

We may update this policy periodically. The latest version will always be available on our website.

14. Contact Details

FastAid
Phone: 1800 13 12 11
Email: sales@fastaid.com.au
Address: 110–114 Old Bathurst Road, Emu Plains NSW 2750